Privacy Policy

This privacy notice tells you what to expect us to do with your personal information.

We collect or use the following information to provide services and goods, including delivery:

· Names and contact details

· Addresses

· Date of birth

· Purchase or account history

· Payment details (including card or bank information for transfers and direct debits)

· Health information (including dietary requirements, allergies and health conditions)

· Website user information (including user journeys and cookie tracking)

· Photographs or video recordings

· Records of meetings and decisions

· Identification documents

· Information relating to compliments or complaints

We also collect or use the following information to provide services and goods, including delivery:

· Racial or ethnic origin

· Genetic information

· Health information

We collect or use the following information for the operation of customer accounts and guarantees:

· Names and contact details

· Addresses

· Payment details (including card or bank information for transfers and direct debits)

· Purchase history

· Account information, including registration details

· Marketing preferences

We also collect or use the following information for the operation of customer accounts and guarantees:

· Health information

We collect or use the following information for service updates or marketing purposes:

· Names and contact details

· Addresses

· Marketing preferences

· Location data

· Recorded images, such as photos or videos

· Purchase or viewing history

· Website and app user journey information

· Records of consent, where appropriate

We also collect or use the following information for service updates or marketing purposes:

· Health information

We collect or use the following information for research or archiving purposes:

· Names and contact details

· Addresses

· Location data

· Recorded images, such as photos or videos

· Purchase or viewing history

· Website and app user journey information

· Personal information used for administration of research

· Personal information used for the purpose of research

· Records of consent, where appropriate

We also collect or use the following information for research or archiving purposes:

· Health information

We collect or use the following information to comply with legal requirements:

· Name

· Contact information

· Identification documents

· Financial transaction information

· Health and safety information

We also collect or use the following information to comply with legal requirements:

· Racial or ethnic origin

· Health information

Our lawful bases for collecting or using personal information to provide services and goods are:

· Consent

· Legal obligation

· Legitimate interest:

o Health information to ascertain the best course of treatment. 

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

· Consent

· Legal obligation

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

· Consent

Our lawful bases for collecting or using personal information for research or archiving purposes are:

· Consent

Our lawful bases for collecting or using personal information for legal requirements are:

· Consent

· People directly

· Health care providers

For a period no shorter than seven years, after which all information may be erased.

Shedul Ltd. 

This data processor does the following activities for us: Booking & payment process provider.

Zettle.

This data processor does the following activities for us: Payment process provider. 

Godaddy.

Payment process provider. 

· Health care providers

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal data.

Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

8 August 2024